CISCO Ebooks » IT Essentials: PC Hardware and Software Companion Guide
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Chapter 1, “Introduction to the Personal Computer”: Information technology (IT) is the design,
development, implementation, support, and management of computer hardware and software applications.
Chapter 2, “Safe Lab Procedures and Tool
Use”: This chapter covers basic safety practices for the workplace, hardware and software tools, and the disposal of hazardous materials.
“Computer Assembly—Step by Step”: The first step in the assembly process is gathering the components and completing the computer inventory.
Chapter 4, “Basics of Preventive Maintenance and Troubleshooting”: This chapter introduces preventive maintenance and the troubleshooting process.
Chapter 5, “Fundamental Operating Systems”: The operating system (OS) controls almost all functions on a computer.
Chapter 6, “Fundamental
Laptops and Portable Devices”: Laptops, personal digital assistants (PDA), and smartphones are becoming more popular as their prices decrease and technology continues to
Chapter 7, “Fundamental Printers and Scanners”: This chapter will provide essential information about printers and scanners.
Chapter 8, “Fundamental Networks”: This chapter will provide an overview of network principles, standards, and purposes.
“Fundamental Security”: Technicians need to understand computer and network security.
Chapter 10, “Communication Skills”: As a computer technician,
you will not only fix computers but also interact with people.
Chapter 11, “Advanced Personal Computers”: In your career as a technician, you might
have to determine whether a component for a customer’s computer should be upgraded or replaced.
Chapter 12, “Advanced Operating Systems”: The
installation, configuration, and optimization of operating systems are examined in greater detail in this chapter.
Chapter 13, “Advanced Laptops and
Portable Devices”: With the increase in demand for mobility, the popularity of laptops and portable devices will continue to grow.
Chapter 14, “Advanced
Printers and Scanners”: This chapter explores the functionality of printers and scanners. You will learn how to maintain, install, and repair these devices in both local and
Chapter 15, “Advanced Networks”: This chapter focuses on advanced networking topics, including network design, network
component upgrades, and e-mail server installations.
Chapter 16, “Advanced Security”: This chapter reviews the types of attacks that threaten the
security of computers and the data contained on them.